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Returns & Exchanges

If you need to exchange or return an item, it's no problem. We know that being able to return goods easily is part of what makes online shopping so convenient, so to make returning or exchanging your item(s) quick and easy please follow the instructions below.

Please Note

We will only accept goods returned in a clean condition. This is especially so for footwear. It is part of health and safety law that staff are not allowed to handle dirty items. (If your last walk took you through a farmyard who knows what is on the soles of your boots!) Any dirty items will be returned to the sender at their expense or disposed of unexamined after 30 days.

Exchanges and Returns

Within the UK we are happy to exchange your item(s) for an item(s) of the same value for free. For UK and overseas orders we will refund any item(s) as long as it is returned in new, unused condition with all labels attached and within 90 days of purchase. We recommend that you try on footwear on a carpeted surface to avoid marking the soles.

If you notify us within seven days of receipt of your order that you would like to return some or all of your order, we will credit you for the original postage charge, at our standard P&P rate. We must receive confirmation of your notification in writing, by e-mail, letter or fax. You will have to pay the cost of posting the goods back to us.

Ensure you get proof of posting and that the goods are adequately insured (Royal Mail 1st Class Signed For is usually adequate) as they remain your property until we receive them – if they get lost in the post you will need to claim against the postal service.

Faulty Items

If your goods arrived faulty or damaged please complete and return the returns form enclosed with your order, along with the item(s) and return them to us, within 7 working days of receipt. Within this period any goods which arrived to you faulty or damaged will be replaced or refunded and your return postage costs reimbursed to the value of the equivalent 1st Class Signed For postage. If returning a faulty or damaged item outside of the statutory 7 working days we will endeavour to rectify the fault as soon as possible, but may need to send goods away to be tested by the manufacturer. We are usually able to deal with faulty goods within 10 working days (two weeks). Please note that any used, faulty items must be returned to us in a clean condition. Wet, soiled or otherwise unclean items will be returned to sender unexamined.

Non-returnable Items

Due to health and safety legislation we are unable to accept the return of the following items, unless faulty:

  • - Worn socks, underwear, pyjamas, or swimwear
  • - Specially ordered or personalised items
  • - Items discounted as shop-soiled or ex-display items
Return Address:
  • Returns Department
  • Edge of the World Ltd
  • Merchant House
  • Market Square
  • Kirkby Lonsdale
  • Cumbria
  • LA6 2AN
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